Techniques to Ensure 100% Customer Satisfaction

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

By the end of this Customer Service Course, you will be able to:

• What Customer Service is
• How your attitude affects customers.
• How to identify and address the needs of your customers.
• How using excellent customer service can generate return business.
• How to build good will.
• How to provide customer service over the phone.
• How online tools can aid customer service.
• How to deal with difficult customers.