Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephone ... Read More
15
Jul2018
15
Jul2018
Bloom’s Taxonomy is not just for school teachers. The three domains of the taxonomy apply to adult education as well. In this course, participants will discover how to better navigate their physical environment and learn about the psychomotor domain. This is the domain of action and physicality. Students will be ... Read More
14
Jul2018
Learners will gain a fundamental understanding of this database application's environment and basic database principles. They will be able to demonstrate the correct use of key features and the ability to create and maintain tables, relationships, forms, reports, and queries.
Course Objectives:
Create and modify databases
Manage relationships and keys
... Read More
21
Jun2018
Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why ... Read More
21
Jun2018
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact ... Read More
21
Jun2018
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workshop Diversity course will help participants understand what diversity ... Read More
21
Jun2018
Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers.
Through Telework And Telecommuting your employees will see ... Read More
21
Jun2018
In some countries today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. After taking this course you will learn about ... Read More
21
Jun2018
Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training ... Read More
21
Jun2018
Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan ... Read More
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