Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. ... Read More
19
Jun2018
19
Jun2018
Become an Expert at Writing Effective Emails, Letters, Reports and More We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they ... Read More
19
Jun2018
Through our Business Acumen workshop participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. You will increase your financial literacy and improve your business sense.
Business Acumen will ... Read More
19
Jun2018
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the ... Read More
19
Jun2018
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.
Attention Management is a useful skill that allows managers ... Read More
19
Jun2018
Self-confidence and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and ... Read More
19
Jun2018
Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what ... Read More
19
Jun2018
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new ... Read More
19
Jun2018
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures ... Read More
19
Jun2018
What are soft skills? Simply put, soft skills are the personal qualities that allow us to effectively relate to others – such as facilitating great communication or showing confidence in a challenging situation. They are essential for success in any career.
Unlike hard skills, which are the technical and knowledge skill ... Read More
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